Privacy policy
PRIVACY POLICY
Last updated: July 30, 2026
BigBoost, LLC, doing business as BigBoost Turbo, respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, contact us, request technical support, submit a warranty claim, or otherwise interact with our business.
In this Privacy Policy, “BigBoost Turbo,” “BigBoost,” “we,” “us,” and “our” refer to BigBoost, LLC. “Services” refers to our website, online store, products, customer service, technical support, communications, and related business activities.
By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.
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PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our Services.
Contact Information
We may collect information such as:
Your name.
Email address.
Telephone number.
Billing address.
Shipping address.
Company, shop, or business name.
Account Information
If you create or use a customer account, we may collect:
Your login information.
Saved addresses.
Account preferences.
Order history.
Communication preferences.
Order and Transaction Information
When you place or attempt to place an order, we may collect:
Products viewed or purchased.
Shopping cart activity.
Order number.
Billing and shipping information.
Payment method.
Payment status.
Discount information.
Order notes.
Shipping and delivery information.
Return, exchange, cancellation, refund, and warranty history.
Payment information is generally collected and processed by Shopify, payment processors, financing providers, or financial institutions. BigBoost Turbo may receive payment confirmation, fraud indicators, and limited transaction information. We generally do not receive or store your complete payment card number.
Vehicle and Technical Information
Because BigBoost Turbo sells high-performance automotive products, we may collect information about your vehicle and build, including:
Vehicle year, make, and model.
Chassis or platform.
Engine type.
Transmission and drivetrain.
Vehicle identification number when voluntarily provided.
Turbocharger configuration.
Fuel system.
Fuel type.
Tuning platform.
Current modifications.
Target horsepower.
Intended vehicle use.
Installation details.
Diagnostic information.
Data logs.
Photographs and videos.
Information about alleged product defects or failures.
Information provided for product recommendations, fitment verification, troubleshooting, returns, or warranty claims.
Communications
We may collect information you provide when you communicate with us through:
Email.
Telephone.
Text message.
Website forms.
Live chat.
Product reviews.
Warranty requests.
Technical support requests.
Social media messages.
Other customer service channels.
Automatically Collected Information
When you use our website, Shopify and other service providers may automatically collect certain information, including:
Internet Protocol address.
Browser type.
Device type.
Operating system.
General location based on your Internet Protocol address.
Pages and products viewed.
Search activity.
Referring website.
Links clicked.
Shopping cart and checkout activity.
Dates and times of visits.
Website performance information.
Cookie or device identifiers.
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HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
Directly from you.
Automatically when you use our website.
From Shopify.
From payment processors and financing providers.
From shipping, freight, and logistics providers.
From fraud prevention and identity verification providers.
From customer service, analytics, and communication providers.
From manufacturers, suppliers, installers, tuners, or warranty providers when needed to support your order or claim.
From other parties when you authorize them to provide information to us.
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HOW WE USE PERSONAL INFORMATION
Orders and Customer Service
We may use personal information to:
Process and fulfill orders.
Confirm payments.
Send order confirmations.
Provide shipping and delivery updates.
Process returns, exchanges, cancellations, refunds, and credits.
Create and maintain customer accounts.
Respond to customer questions.
Provide customer service.
Verify billing and shipping information.
Communicate about product availability or lead times.
Maintain transaction records.
Product Fitment and Technical Support
We may use vehicle and technical information to:
Evaluate product compatibility.
Recommend appropriate products.
Answer installation questions.
Provide troubleshooting assistance.
Review data logs or diagnostic information.
Investigate alleged product problems.
Process warranty claims.
Communicate with manufacturers, suppliers, or service providers.
Maintain technical support and warranty records.
Our recommendations depend on the information you provide. Providing incomplete or inaccurate vehicle information may affect our ability to recommend the correct product or provide technical support.
Security and Fraud Prevention
We may use personal information to:
Verify your identity.
Authenticate customer accounts.
Review suspicious transactions.
Prevent payment fraud.
Prevent unauthorized access.
Protect our customers, employees, website, and business.
Investigate misuse of our Services.
Enforce our policies and agreements.
Protect our legal rights.
Marketing and Communications
Where permitted by law, we may use personal information to:
Send promotional emails.
Send promotional text messages.
Announce new products.
Provide sale or discount information.
Send abandoned cart or checkout reminders.
Recommend products.
Measure marketing performance.
You may unsubscribe from promotional emails by using the unsubscribe link included in the email.
You may opt out of promotional text messages by following the instructions included in the message.
Opting out of promotional communications will not prevent us from sending transactional messages. These may include order confirmations, shipping notices, payment notices, account alerts, return updates, warranty communications, or responses to your requests.
Business Operations
We may use personal information to:
Operate and improve our website.
Analyze website traffic and performance.
Improve our products and customer service.
Manage inventory.
Forecast demand.
Develop new products and services.
Train customer service personnel.
Maintain tax, accounting, and business records.
Prevent and investigate fraud.
Resolve disputes.
Comply with legal requirements.
Protect against legal claims.
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SHOPIFY
Our online store is hosted by Shopify.
Shopify may collect and process personal information when you visit our website, create an account, use checkout, make a purchase, or interact with Shopify-supported features.
Shopify may process information to:
Operate the e-commerce platform.
Provide shopping cart and checkout features.
Process transactions.
Prevent fraud.
Provide customer account features.
Maintain platform security.
Provide analytics and reporting.
Improve Shopify services.
Support privacy preferences and customer rights.
Shopify and its service providers may process information in the United States, Canada, and other countries where they operate.
Shopify may act as our service provider for certain processing activities. Shopify may also act independently when it determines how personal information is processed for its own services.
You may review Shopify’s consumer privacy information and use Shopify’s Privacy Portal to learn more about Shopify’s privacy practices and available controls.
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COOKIES AND SIMILAR TECHNOLOGIES
Our website is hosted by Shopify. Shopify uses cookies and similar technologies to operate essential online store functions.
These technologies may support:
Shopping cart functions.
Checkout.
Payment processing.
Fraud prevention.
Website security.
Customer account access.
Language and regional preferences.
Website performance.
Customer privacy preferences.
BigBoost Turbo does not intentionally install independent behavioral advertising cookies unless those tools are enabled through Shopify, an installed application, or another service provider.
We may use Shopify applications or service providers that use cookies or similar technologies to support website functionality, customer service, analytics, payments, fraud prevention, or marketing. The services used by our store may change as we add, remove, or update applications.
Where required, nonessential technologies may be limited until you provide consent.
You may manage available preferences through the privacy or cookie controls displayed on our website. You may also block or delete cookies through your browser settings.
Blocking essential cookies may prevent the shopping cart, checkout, account, payment, or other website features from working correctly.
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HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate our business, complete a transaction, provide customer support, investigate a claim, or comply with the law.
Recipients may include:
Shopify and its affiliates.
Payment processors.
Financing providers.
Banks and financial institutions.
Shipping carriers.
Freight companies.
Customs brokers.
Logistics providers.
Manufacturers and suppliers.
Warranty providers.
Technical service providers.
Cloud hosting providers.
Information technology providers.
Cybersecurity providers.
Fraud prevention providers.
Identity verification providers.
Customer service platforms.
Email and text message providers.
Analytics providers.
Accountants.
Attorneys.
Insurers.
Government authorities.
Courts and law enforcement.
We may disclose information when:
You request or authorize the disclosure.
Disclosure is needed to process or deliver an order.
Disclosure is needed to investigate a warranty or technical issue.
Disclosure is required or permitted by law.
We reasonably believe disclosure is necessary to prevent fraud, injury, loss, or illegal activity.
Disclosure is necessary to enforce our agreements or protect our legal rights.
Our business is involved in a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar transaction.
We may disclose aggregated or de-identified information that cannot reasonably identify you.
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SALE, SHARING, AND TARGETED ADVERTISING
BigBoost Turbo does not sell personal information to third parties in exchange for money.
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under these definitions, certain analytics, advertising, Shopify, or application-based activities may be considered a sale, sharing, or use of personal information for targeted advertising.
Depending on where you live and the services enabled on our website, you may have the right to opt out of these activities.
Where applicable, you may submit an opt-out request through the “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar link available on our website.
Where required by law and supported by our website, we may process Global Privacy Control signals as an opt-out request for the browser or device sending the signal.
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DATA SECURITY
We use reasonable administrative, physical, and technical safeguards designed to protect personal information.
These safeguards may include:
Access controls.
Account authentication.
Secure service providers.
Fraud monitoring.
Employee access limitations.
Secure payment processing.
No website, database, storage system, or electronic transmission can be guaranteed to be completely secure.
Do not send complete payment card numbers, passwords, Social Security numbers, bank credentials, or other sensitive information through unsecured email, text messages, social media, or website contact forms.
You are responsible for protecting your account credentials. Contact us promptly if you believe your account has been accessed without authorization.
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DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Complete transactions.
Provide customer service.
Provide technical support.
Administer warranties.
Maintain tax and accounting records.
Prevent fraud.
Resolve disputes.
Enforce our agreements.
Comply with legal obligations.
Protect our legal rights.
Retention periods depend on the type of information, why it was collected, legal requirements, warranty periods, and whether an active customer relationship exists.
We may retain certain transaction, product, support, and warranty records after receiving a deletion request when retention is required or permitted for tax, accounting, fraud prevention, product safety, warranty, dispute resolution, or legal purposes.
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YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Request a portable copy of certain personal information.
Request information about the categories of personal information we collect and disclose.
Opt out of targeted advertising.
Opt out of the sale or sharing of personal information.
Withdraw consent for certain processing.
Limit certain uses of sensitive personal information.
Appeal a decision concerning a privacy request.
Privacy rights are subject to applicable legal limitations and exceptions.
We may need to verify your identity before completing a request. Verification may require information such as:
Your name.
Email address.
Telephone number.
Order number.
Billing address.
Shipping address.
Other information reasonably necessary to verify your identity.
You may use an authorized agent where permitted by law. We may require proof that the agent has permission to act for you. We may also ask you to verify your identity directly.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, email info@bigboostturbo.com with the subject line “Privacy Request.”
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CHILDREN’S PRIVACY
Our website and products are intended for adults and automotive consumers.
Our Services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.
Contact us if you believe a child has provided personal information to us. We will investigate and delete the information when required by law.
We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.
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INTERNATIONAL CUSTOMERS
We and our service providers may process and store personal information in the United States, Canada, and other countries.
Privacy laws in these countries may differ from the laws where you live.
Where required, international transfers may rely on recognized legal safeguards, contractual protections, consent, or other lawful transfer methods.
Customers located in the European Economic Area, United Kingdom, or Switzerland may have additional rights, including the right to:
Access personal information.
Correct inaccurate personal information.
Request deletion.
Restrict certain processing.
Object to certain processing.
Receive portable information.
Withdraw consent.
Submit a complaint to a local data protection authority.
Where applicable, we process information based on fulfilling our contract with you, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.
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THIRD-PARTY SERVICES AND WEBSITES
Our website may contain links to websites, applications, financing services, social media platforms, manufacturers, installers, tuners, or other services operated by third parties.
We do not control these third parties. We are not responsible for their privacy, security, content, or business practices.
Review the privacy policies of third-party services before providing personal information.
Information you publish through reviews, comments, forums, or social media may become publicly available.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our business, website, applications, technology, legal requirements, or privacy practices.
The revised policy will be posted on our website with an updated “Last updated” date.
The updated Privacy Policy will apply to future interactions with our Services after it becomes effective, to the extent permitted by law.
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CONTACT US
For questions, complaints, or privacy requests, contact:
BigBoost, LLC
Doing business as BigBoost Turbo
3100 W 84th Street, Unit 3
Hialeah, Florida 33018
United States
Email: info@bigboostturbo.com
Telephone: (786) 375-5321
For applicable privacy laws, BigBoost, LLC is the controller of personal information collected directly by BigBoost Turbo, except when Shopify or another provider acts independently.