Contact Us & FAQ

BigBoost Turbo support

Contact us & FAQ

Choosing the right turbo system is an important decision. Send us your vehicle information, power goals and questions, and our team will help point you in the right direction.

Phone

Talk to our team

Have your vehicle and order information ready when calling.

(786) 375-5321
Approved returns

Return authorization

Returns must be authorized and completed within 30 days. Do not ship any return without receiving an RMA first.

Request an RMA

Tell us about your build

The more information you provide, the easier it is for us to recommend the right system for your vehicle and performance goals.

Send a message

Include your vehicle year, model, engine, drivetrain, fuel, current modifications and target horsepower whenever possible.

Returns must be completed within 30 days. Do not ship a return until our team has issued return authorization.

Answers before you order

Fitment and product selection

How do I know which turbo kit fits my car?

Start with our fitment guide and the fitment information on the individual product page. When contacting us, include your vehicle year, model, chassis, engine generation, drivetrain and transmission.

Which turbo size is right for my power goal?

The correct turbo depends on more than peak horsepower. Fuel, engine configuration, intended use, desired spool, powerband and supporting modifications should all be considered. Send us your complete build information before ordering when you are unsure.

Do I need supporting modifications?

Supporting requirements vary by platform, turbo system and horsepower target. Fueling, cooling, intake, exhaust, engine, transmission and tuning requirements should be reviewed as part of the complete build rather than selecting a turbo by itself.

Ordering and lead times

Are BigBoost turbo kits kept in stock?

Some products and components may be available immediately, while many complete turbo systems are custom manufactured or made to order. Current build-time estimates may be listed on the product page. Contact us before ordering when your project has a strict deadline.

Is build time the same as shipping time?

No. Build time is the period required to manufacture, assemble and prepare an order. Carrier transit time begins after the completed order ships. Tracking information is provided once the carrier receives the shipment.

Can I change or cancel an order?

Contact us immediately when an order needs to be changed. Custom-made and made-to-order items are not cancellable and are non-refundable after five days from the date the order was placed. Manufacturing, material purchasing and production planning may begin during that period.

Do you ship internationally?

We ship using available carriers, if our carriers (DHL and UPS) have service to your country we can probably get you sorted out! Use our shipping calculator at checkout to estimate shipping totals. Import duties, taxes and local fees are determined by the destination country and are the responsibility of the purchaser.

Installation and tuning

Do you provide installation guides?

Installation resources are available for supported systems. Visit the installation guides page to view the currently available documents.

Do you recommend professional installation?

Yes. Turbo systems involve exhaust, oil, coolant, boost-control and calibration components. Installation should be completed by a qualified technician familiar with modified high-performance vehicles and the specific BMW platform.

Will my upgraded turbo system require tuning?

An upgraded turbo system requires calibration appropriate for the turbo, fuel, boost-control setup, engine configuration and supporting modifications. Do not operate the vehicle under boost until the correct calibration and mechanical checks have been completed.

Returns, warranty and product use

How do I start a return?

Contact BigBoost Turbo before shipping anything back. Approved returns require a Return Merchandise Authorization. All returns must be completed within 30 days of product ship date. Custom-made and made-to-order items become non-cancellable and non-refundable after five days from order placement. Installed, used, damaged or otherwise ineligible products may not be accepted.

What warranty is included?

Warranty coverage applies only according to the terms provided for the eligible product. BigBoost Turbo does not cover labor, diagnosis, product removal, product installation or shipping costs under warranty. These expenses remain the responsibility of the purchaser.

Build with confidence

Not sure where to begin?

Send us your vehicle information, current modifications and performance goals. We will help you narrow down the right BigBoost system for your racing or competition build.

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